Fox News reports a story out of Chicago in which woman was removed from her Southwest Airlines flight just before takeoff. While that might normally be cause for scrutiny, this is one instance where they deserve heaps of praise. The aircraft Peggy Uhle was on was supposed to take her to Columbus, but it turns out she had a much more pressing matter awaiting her in Denver.
Her plane was already taxiing when the crew received a message that Peggy had an urgent phone call; urgent enough that the Southwest Pilot had to turn the plane around. “I figured I was on the wrong plane. The gate agent told me to check in at the desk and when I did she told me to call my husband,” Peggy told bordinagarea.com
When she called her husband she was notified that her son had slipped into a coma after suffering a head injury. Southwest had already re-booked her flight to send her directly to Denver without fees, and even packed her a lunch for when she landed. In Denver she was reunited with her son, but it wouldn't have been nearly as quickly had it not been for the efforts of Southwest.
According to Uhle, her son is continuing to recover, and she "even received a call from Southwest asking how (her) son was doing." I know big corporations have a tendency to lack empathy or a personal touch, so I was very happy to hear this amazing example of the contrary. If you found this as uplifting as I did, spread this story to your friends, and keep Peggy's son in your thoughts.